Caterlite Water Boiler 20Ltr
Caterlite Water Boiler 20Ltr
SKU:
Availability:Low stock: 5 left
Shipping and Returns
- Shipping
- Return Policy
Delivery Information
While ordering, please remember some points to ensure a smooth delivery
Delivery Timeframe: Our deliveries are scheduled Monday - Friday during standard business hours, excluding public holidays. Please allow 24-48 hours (Monday to Friday) for order processing and dispatch after confirmation with manufacturers.
Estimated Delivery Times:
- Metro Melbourne, Sydney, and Brisbane: 2-3 business days
- Adelaide, Gold Coast, Wollongong, and Newcastle: 3-5 business days
- Perth: 5-10 business days
- All other regions: 7-14 business days
Important Guidelines:
- Verify product dimensions before ordering, considering both fitting and transportation dimensions.
- Standard Deliveries exclude the removal of old units or packaging materials, which can be arranged for a fee.
- Standard (kerbside) Deliveries are made to the exterior of your premises or loading bay, not inside buildings.
Special Delivery Requests: Contact us for non-standard drop-offs or specific delivery requests.
Inspection and Damages: Upon receipt, promptly inspect the goods, take photos or videos to document any damages for potential claims. Report damages within 24 hours.
Return Policy:
- All returns must be unopened and unused, in original packaging.
- Re-delivery fees or re-stocking fees may apply, particularly for changes of mind or non-faulty returns.
- If items are returned without packaging or with damaged packaging, suppliers may not accept them.
Common Delivery Rules:
- Multiple delivery attempts due to unavailability may incur fees.
- Failure to communicate factors like stairs or ramps beforehand may result in additional charges.
- Refusal to pay for extra services may lead to fees.
- Mid-delivery order changes or returns may involve charges.
Please be aware of and adhere to these guidelines to ensure a smooth and cost-effective delivery experience.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@restaurantessentials.com.au. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@restaurantessentials.com.au.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@restaurantessentials.com.au.
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