Delivery Information
Delivery Information
While ordering, please remember some points to ensure a smooth delivery
Delivery Timeframe: Our deliveries are scheduled Monday - Friday during standard business hours, excluding public holidays. Please allow 24-48 hours (Monday to Friday) for order processing and dispatch after confirmation with manufacturers.
Estimated Delivery Times:
- Metro Melbourne, Sydney, and Brisbane: 2-3 business days
- Adelaide, Gold Coast, Wollongong, and Newcastle: 3-5 business days
- Perth: 5-10 business days
- All other regions: 7-14 business days
Important Guidelines:
- Verify product dimensions before ordering, considering both fitting and transportation dimensions.
- Standard Deliveries exclude the removal of old units or packaging materials, which can be arranged for a fee.
- Standard (kerbside) Deliveries are made to the exterior of your premises or loading bay, not inside buildings.
Special Delivery Requests: Contact us for non-standard drop-offs or specific delivery requests.
Inspection and Damages: Upon receipt, promptly inspect the goods, take photos or videos to document any damages for potential claims. Report damages within 24 hours.
Return Policy:
- All returns must be unopened and unused, in original packaging.
- Re-delivery fees or re-stocking fees may apply, particularly for changes of mind or non-faulty returns.
- If items are returned without packaging or with damaged packaging, suppliers may not accept them.
Common Delivery Rules:
- Multiple delivery attempts due to unavailability may incur fees.
- Failure to communicate factors like stairs or ramps beforehand may result in additional charges.
- Refusal to pay for extra services may lead to fees.
- Mid-delivery order changes or returns may involve charges.
Please be aware of and adhere to these guidelines to ensure a smooth and cost-effective delivery experience.