Restaurant Essentials respects your privacy. This policy explains what personal information we collect, how we use it and how you can contact us about it.
Last updated: 24 October 2026
1. Information we collect
- Contact and order details: your name, business name, email, phone number, delivery and billing address, and the products you order or ask about.
- Account details: if you create an account, your login details and order history.
- Payment details: payments are processed by our payment providers (Stripe, PayPal and Afterpay). We do not see or store your full card number.
- Messages: information you send us by email, phone, quote requests or contact forms.
- Website usage: information collected automatically when you use our website, such as your device, browser, pages viewed and how you arrived at our site, using cookies and similar technologies.
2. How we use your information
- to process and deliver your orders and send order updates;
- to answer your questions, quotes and warranty or return requests;
- to manage your account and keep records for tax and accounting;
- to improve our website, products and service;
- to send you news and offers, if you have agreed to receive them. You can unsubscribe at any time using the link in our emails;
- to show relevant advertising and measure how well it works;
- to prevent fraud and meet our legal obligations.
3. Who we share it with
We share personal information only as needed to run our business, including with:
- suppliers and manufacturers who send orders directly to you, and couriers and freight companies who deliver them;
- payment providers (Stripe, PayPal, Afterpay);
- service providers who host our website, send our emails, or help with accounting and customer support;
- advertising and analytics providers, such as Google, Meta (Facebook and Instagram), TikTok and Reddit, which use cookies and pixels to measure visits and show ads;
- government bodies or others when required by law.
We do not sell your personal information.
4. Cookies and advertising
We use cookies and similar tools to keep your cart working, remember your preferences (such as the GST display), understand how our website is used and show you relevant ads on other websites and apps. You can block or delete cookies in your browser settings, although some parts of the website may not work properly without them. You can also manage ad preferences in your Google, Meta, TikTok and Reddit account settings.
5. Overseas storage
Some of our service providers, such as payment, email, analytics and advertising providers, may store or process information outside Australia, including in the United States. We take reasonable steps to make sure they protect your information.
6. Keeping your information safe
We take reasonable steps to protect your information from misuse, loss and unauthorised access, including secure (HTTPS) connections and limited staff access. We keep information only as long as we need it for the purposes above or as required by law.
7. Accessing or correcting your information
You can ask us for a copy of the personal information we hold about you, or ask us to correct it, by contacting us using the details below. You can update your account details at any time by logging in to your account.
8. Questions and complaints
If you have a question or a complaint about how we handle your personal information, please contact us and we will respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
9. Changes to this policy
We may update this policy from time to time. The current version will always be on this page.